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November 6, 2007 – IneoQuest Technologies has announced that US independent telco SureWest Communications has selected and deployed IneoQuest service probes in order to assure quality of experience (QoE) to the large video subscriber base of its SureWest Broadband subsidiaries in the Sacramento region of California.
SureWest initially used IneoQuest’s Singulus Lite Cricket service probe to help evaluate and test video performance on the SureWest Broadband IP Video vendor equipment in its test labs, and has now decided to use the IneoQuest probes beyond its test labs and into the homes of its IPTV subscribers. SureWest reports that it has accordingly been able to reduce operational expenses (OPEX) related to truck rolls, and has also improved the telco’s ability to install residential IPTV services with little delay.
“The IneoQuest gear helps us evaluate a vendor’s claims by delivering real-life field results,” said Scott Barber, Vice President of Network Operations for SureWest. “Most recently, IneoQuest’s service probes allowed us to capture the data needed to analyse and identify any quality issues while working with a new encryption vendor on its broadcast units.
“Prior to this new technology offered by IneoQuest, customer video quality issues would require us to dispatch a technician to monitor picture quality and wait for something to happen. This was difficult, because there was no guarantee that the problem would repeat itself, and no way to accurately monitor the events leading up to the problem. We began strategically placing the Singulus Lite Cricket probes at targeted homes where it was necessary to monitor the incoming video feed.”
The Cricket is a compact piece of hardware that fits above a subscriber’s set-top box and features a call button that a subscriber can press as soon as a picture quality issue starts, enabling a telco customer to record and analyse the feed.
IneoQuest was recently included in Inc. Magazine’s annual list of America’s 500 fastest-growing private companies.
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